Diamond Home Support Reviews

Brilliant company with brilliant cleaners.

We have been a customer of DHS Rochdale for just over 18 months.
In that time we have had 2 different cleaners from them that don’t cleaning for 3 hours every Thursday. We have never been let down once in that time and if Lucy is on Holiday, Adam always contacts us and arranges for someone to cover for her.
Lucy is a godsend and the house is left sparkling clean every week.
Thanks to all at Diamond Home Support in Rochdale 👍

Date of experience: 05 February 2025

Diamond Home Support is very good at what they do. I rely on them to support my dad and they give me peace of mind knowing that he is well cared for and supported to continue to live in his own home.

Date of experience: 06 February 2025

Best cleaning agency in Rochdale by a mile!

Brilliant cleaners and excellent back office.
Big shout out to Adam and to our assigned cleaner Tracy x

Date of experience: 06 February 2025

Our cleaner is fantastic. Very thorough and nothing is too much trouble for her. We are very satisfied with the service.

Date of experience: 07 February 2025

Very accommodating trusting and provide a great service around needs and wants.

Date of experience: 05 February 2025

I was really disappointed by the lack of professionalism from Margy who i spoke to, and I would not recommend this company to anyone. It’s a shame, as I expected better service. I would suggest that they reconsider their staff training and standards before continuing to take on clients.

Payment Request Before Completion: We were taken aback when you requested payment prior to the completion of the job. As a customer, we expect payment to be made once the work has been thoroughly completed and inspected.

Unacceptable Cleaning Standards: After inspecting the property myself, I found that only one room had been vacuumed within the three-hour window. This does not meet the expectations set for the service, and given the time spent, the results were not satisfactory.

Smoking in the Property: Furthermore, I was alarmed to discover that your cleaner was smoking inside the property during the cleaning session. This has unfortunately resulted in a strong lingering smell of smoke throughout the house, which is highly concerning and unacceptable.

Date of experience: 04 February 2025

My cleaner is punctual. No wasting time and gets on with the job. Very happy with heswrvice.

Date of experience: 04 February 2025

Sue is a perfect person to work with she really looks after me as her client I am so grateful to her services / business as I struggle with my domestic household cleaning having severe asthma and deteriorating mobility issues

I find Diamond Home Support an absolute godsend to my needs their staff are understanding to my needs.


Thank you
Claudia Beckner

Date of experience: 19 January 2025

The promises sound great. Alas, don't relate into reality. 2 different cleaners in the first 2 months of signing up - reliability of both was poor with last minute cancellations. The communications with the franchisee (Lynda) were limited to a couple of emails and texts with zero apologies and inability to provide a replacement cleaner. Despite being promised great cleaners that they had on their books, the two that were allocated to me had only just signed up with them. Offered a third cleaner and have decided the unreliability makes it not worth trying again. Zero confidence. Since emailing Lynda to advise that we’re not going forward with a third cleaner, I have received no comms back - no apology or offer of a call to discuss. Clearly not worried about retaining customers or providing even basic customer service. I have no idea (bar the insurance) what the franchisee is doing for the money they receive.

Date of experience: 15 January 2025

Have had 3 cleans from 3 different sets of cleaners. First was good, though we paid for 5 hours and had 4.5 hours of cleaning provided. Had to request repeatedly for resolution to confirm that owing. 2nd two cleans, went down in quality. Clean #2, had to change days, with less than a days notice, this same cleaner then cancelled next week again with less than a days notice. The clean itself was brisk and the en-suite bathroom was barely touched. Clean # 3 as said above was cancelled and then I requested a substitute as the cancellation was given the evening before the cleaning again. #3 clean, en-suite bathroom pointed out needing specific cleaning that was missed last time… still not done and parts missed. Also, an oil based hardwood floor cleaning was used in the kitchen tile making it slippery after. Super confusing what I’m paying Diamond Home for, when after initial arrangement, I’ve been speaking to the cleaners about all of the above. Then, after telling Diamond I was going to look for other cleaners because managing the above was too much, I got no reply but a very passive aggressive invoice email with zero explanation. Sent Saturday at midnight. No communication since. I wouldn’t recommend them… and now wonder what I’m supposed to do with this invoice.

Date of experience: 31 December 2024

Please do not hire this service

I would give zero if I can. Very poor cleaning done at my accomodation, I and my wife had to do again ourselves, after stress of parking out

Kitchen not properly cleaned, rug not well cleaned, I could have hover myself too. Wall marks not removed Storage not cleaned.

No response from agent when complaint was made.

Please do not work with this company to safe yourself stress of doing it yourself or having to pay another company to do it.

Unfortunately there is no space for picture upload here, I would have added evidences.

Date of experience: 30 November 2024

Our Lady Cheryl is a 'Diamond' She cleans and tidys up lovely. Bathroom sparkles I am so pleased with her work. Also she has a knack of changing ornaments and showing them off to their best advantage .My curtains in the bedroom has now been given a very artistic flourish. She is an asset to your Company..

Date of experience: 04 December 2024

I've been using Diamond Home Support for months now and I cannot praise them enough!
If your nominated cleaners cannot make it Tom will arrange an alternative for you.
Tom is always so helpful and nothing ever seems like too much trouble for him! Fantastic customer care!
Huge shout out to Anna and Bridget , my regular cleaners. My husband has bipolar affective disorder so it's important to him that our fortnightly clean is finished quickly. It always is ! They do a marvellous clean and nothing is too much trouble.
So thank you Diamond Home Support Belfast, your service is brilliant and I would give you ten stars if I could !
Anita Collins

Date of experience: 04 October 2024

Such a great company and team! We have been using Fiona regularly for a long time and will continue for as long as possible. Her work is impeccable and thorough. She's always happy to work on different areas as requested. She's always happy and polite. The rest of the team has always been so happy to help and have even gone above and beyond at times. I would highly recommend.

Date of experience: 02 December 2024

They were very prompt in answering our enquiry for a domestic cleaner. Brian was very helpful in our initial conversation about what we required, and came up with a suitable candidate that would be ideal for our needs.
On the first home visit, Brian came along and introduced himself and Sharon who would be helping us out.
Sharon has since proved herself to be very pleasant and capable asset, nothing is to much trouble.
I would highly recommend Diamond Home Support.

Date of experience: 31 October 2024

The service offered from this company was brilliant, from the initial contact made with Sheraz to supplying the cleaner in bury was faultless. I must say I had contacted a few others but could not get a instant response or straight answer to what I requested. Diamond were straight to the point and made clear what they offered and I must say I was well impressed 100%

Date of experience: 21 October 2024

Nikki of Diamond Hope Support has been very helpful in arranging a cleaner for my aged mum. Cassie, the cleaner, has been excellent and makes my mum feel at ease whilst carrying out her role.
I thoroughly recommend Diamond Hope and Cassie.

Date of experience: 11 November 2024

This review is for Diamond Home Support - Norwich.

I cannot rate Connie Marston and her team highly enough. They take care of a holiday cottage for us and have kept the home beautifully, which has been reflected in our guest reviews and ratings. Super friendly and efficient, great value for money and provide just a great experience all round.
Thank you so much!

Date of experience: 10 August 2024

I’m writing a review on Stockport diamond home support cleaners and I just like to say that they are absolutely brilliant, trustworthy good hard workers and I wouldn’t change them for the world, they are competent in everything they do and a thorough perfect job.
Yvonne Williams

Date of experience: 08 November 2024

Thoroughly professional and reliable service! We have had Jackie as our exceptional, hourly cleaner every week for over 3 years and through rain and shine she has never let us down. Normal weekly service but when asked she helps with so much - oven, fridge and pantry cleaning, emptying fire grate, floor steaming, clearing items ready for decoration and even helping with difficult furniture moving. She is a true Diamond! The office staff are so professional, caring and nothing seems too much in their caring role.
THANK YOU the Diamond team!

Date of experience: 18 January 2024